Our 20th Anniversary Offers
Our 20th Anniversary Offers 20TH ANNIVERSARY OFFER 1: 20% OFF OUR ILM Level 3 Award in Leadership & Management Go to our ILM page for more information 20TH ANNIVERSARY OFFER 2: JUST-IN-TIME-COACHING SESSIONS £99 + VAT 20TH ANNIVERSARY OFFER 3 IS A GIFT! We are offering 3 x FREE 90-minute […]
‘Accidental’ Managers.
A year ago the The Chartered Management Institute (CMI) published research that included the following statistic: 82% of UK managers have not received management training for their role. The CMI called them ‘accidental’ managers. When I read ‘accidental managers’, the phrase “action and inaction have consequences” echoed in my head. It was lodged in there by […]
Top 10 Customer Service Issues
I ran a poll recently, asking my Linkedin connections to identify the top ROI priority for a customer service training programme. Customer retention and reducing complaints both gained a lot of votes. I thought it would be useful to create a top 10 list of customer service issues. I’m sure you will recognise many of them […]
AI – threat or opportunity?
AI is doing the work of 700 employees at Klarna, in significantly less time. The firm have plans to ‘almost halve their headcount over the coming years’ as it leverages AI. (Source: CIPD 02.09.24) AI is also transforming the ability of many small businesses to move at pace and be more competitive. So in your […]
Sexual Harassment in the workplace – change in UK Law
Is your organisation businesses prepared for new sexual harassment legislation? The new duty on employers comes into force on 26th October 2024. This requires employers to take reasonable steps to prevent sexual harassment in their workplaces. Key Points 1. If your organisation is found by a tribunal to have failed to take steps to prevent […]
Involve. Engage. Change.
Ready To Make A Difference?