Conflict Management Forum Theatre Workshops
Conflict Management Forum Theatre Workshops We are delighted to announce that we will be delivering 2 x FREE online 90-minute forum theatre workshops on Thursday 27th February 2025, focusing on conflict management. Conflict resolution skills is the current number 1 request for our workshops. So we have decided to develop a completely new scenario focused […]
Feedback for our inappropriate behaviour and banter video
This week we received feedback on our inappropriate behaviour and banter video. Delegates watched the video as part of a management development programme. You can view it on our YouTube channel I’m delighted with the feedback they gave us, because it demonstrates that a video resource can bring these difficult issues to life. As with […]
Bias & Stereotyping in Performance Reviews
Are your managers still using bias and stereotyping in performance reviews? Unfortunately, according to the latest research by Textio, labels such as ’emotional’ and ‘unlikeable’ regularly appear in these conversations. An important skill all managers need to develop is the ability to provide specific, relevant, actionable feedback on the performance of each of their team members. […]
Gill’s getting the Resound message out on podcasts
Over the past 12 months Gill has been a guest on numerous HR/Leadership/Workplace culture podcasts. She has been getting the Resound message out to a wider audience, talking about the power of actor-led training, forum theatre and role-play. Gill has been describing how the Resound team support managers and leaders have more effective conversations, address […]
“I really, really dislike role-play”
The quote about disliking role-play is from a comment left on one of my LinkedIn posts this week. I put up a poll asking how people feel when asked to role-play. See below for the screenshot of the poll results so far. Screenshot of LinkedIn Poll about role-play The voting on the poll shows a […]
Our 20th Anniversary Offers
Our 20th Anniversary Offers 20TH ANNIVERSARY OFFER 1: 20% OFF OUR ILM Level 3 Award in Leadership & Management Go to our ILM page for more information 20TH ANNIVERSARY OFFER 2: JUST-IN-TIME-COACHING SESSIONS £99 + VAT 20TH ANNIVERSARY OFFER 3 IS A GIFT! We are offering 3 x FREE 90-minute […]
‘Accidental’ Managers.
A year ago the The Chartered Management Institute (CMI) published research that included the following statistic: 82% of UK managers have not received management training for their role. The CMI called them ‘accidental’ managers. When I read ‘accidental managers’, the phrase “action and inaction have consequences” echoed in my head. It was lodged in there by […]
Top 10 Customer Service Issues
I ran a poll recently, asking my Linkedin connections to identify the top ROI priority for a customer service training programme. Customer retention and reducing complaints both gained a lot of votes. I thought it would be useful to create a top 10 list of customer service issues. I’m sure you will recognise many of them […]
AI – threat or opportunity?
AI is doing the work of 700 employees at Klarna, in significantly less time. The firm have plans to ‘almost halve their headcount over the coming years’ as it leverages AI. (Source: CIPD 02.09.24) AI is also transforming the ability of many small businesses to move at pace and be more competitive. So in your […]
Sexual Harassment in the workplace – change in UK Law
Is your organisation businesses prepared for new sexual harassment legislation? The new duty on employers comes into force on 26th October 2024. This requires employers to take reasonable steps to prevent sexual harassment in their workplaces. Key Points 1. If your organisation is found by a tribunal to have failed to take steps to prevent […]
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