Conflict Management Forum Theatre Workshops
Conflict Management Forum Theatre Workshops We are delighted to announce that we will be delivering 2 x FREE online 90-minute forum theatre workshops on Thursday 27th February 2025, focusing on conflict management. Conflict resolution skills is the current number 1 request for our workshops. So we have decided to develop a completely new scenario focused […]
Feedback for our inappropriate behaviour and banter video
This week we received feedback on our inappropriate behaviour and banter video. Delegates watched the video as part of a management development programme. You can view it on our YouTube channel I’m delighted with the feedback they gave us, because it demonstrates that a video resource can bring these difficult issues to life. As with […]
Gill’s getting the Resound message out on podcasts
Over the past 12 months Gill has been a guest on numerous HR/Leadership/Workplace culture podcasts. She has been getting the Resound message out to a wider audience, talking about the power of actor-led training, forum theatre and role-play. Gill has been describing how the Resound team support managers and leaders have more effective conversations, address […]
Our 20th Anniversary Offers
Our 20th Anniversary Offers 20TH ANNIVERSARY OFFER 1: 20% OFF OUR ILM Level 3 Award in Leadership & Management Go to our ILM page for more information 20TH ANNIVERSARY OFFER 2: JUST-IN-TIME-COACHING SESSIONS £99 + VAT 20TH ANNIVERSARY OFFER 3 IS A GIFT! We are offering 3 x FREE 90-minute […]
Top 10 Customer Service Issues
I ran a poll recently, asking my Linkedin connections to identify the top ROI priority for a customer service training programme. Customer retention and reducing complaints both gained a lot of votes. I thought it would be useful to create a top 10 list of customer service issues. I’m sure you will recognise many of them […]
“Humour is a learning juggernaut”
An unexpected benefit of having Covid recently was having the time to finish reading a wonderful book called “Your Brain on Art – How the Arts Transform Us.” It really cheered me up and made me think about all the fun I’ve had over the years working with our team of professional actors and how […]
How to deliver a workshop in an ambulance station cupboard!
“This is the best I can do” said the station commander gruffly, as he opened the door onto what looked like a large cupboard with windows. “Someone double booked the training room”, he added as he turned away and marched down the corridor, leaving us staring into a small, dark, uninviting space. My first thought […]
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