Our 20th Anniversary Offers
Our 20th Anniversary Offers 20TH ANNIVERSARY OFFER 1: 20% OFF OUR ILM Level 3 Award in Leadership & Management Go to our ILM page for more information 20TH ANNIVERSARY OFFER 2: JUST-IN-TIME-COACHING SESSIONS £99 + VAT 20TH ANNIVERSARY OFFER 3 IS A GIFT! We are offering 3 x FREE 90-minute […]
Top 10 Customer Service Issues
I ran a poll recently, asking my Linkedin connections to identify the top ROI priority for a customer service training programme. Customer retention and reducing complaints both gained a lot of votes. I thought it would be useful to create a top 10 list of customer service issues. I’m sure you will recognise many of them […]
“Humour is a learning juggernaut”
An unexpected benefit of having Covid recently was having the time to finish reading a wonderful book called “Your Brain on Art – How the Arts Transform Us.” It really cheered me up and made me think about all the fun I’ve had over the years working with our team of professional actors and how […]
How to deliver a workshop in an ambulance station cupboard!
“This is the best I can do” said the station commander gruffly, as he opened the door onto what looked like a large cupboard with windows. “Someone double booked the training room”, he added as he turned away and marched down the corridor, leaving us staring into a small, dark, uninviting space. My first thought […]
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