Feedback for our inappropriate behaviour and banter video
This week we received feedback on our inappropriate behaviour and banter video. Delegates watched the video as part of a management development programme. You can view it on our YouTube channel I’m delighted with the feedback they gave us, because it demonstrates that a video resource can bring these difficult issues to life. As with […]
Bias & Stereotyping in Performance Reviews
Are your managers still using bias and stereotyping in performance reviews? Unfortunately, according to the latest research by Textio, labels such as ’emotional’ and ‘unlikeable’ regularly appear in these conversations. An important skill all managers need to develop is the ability to provide specific, relevant, actionable feedback on the performance of each of their team members. […]
Top 10 Customer Service Issues
I ran a poll recently, asking my Linkedin connections to identify the top ROI priority for a customer service training programme. Customer retention and reducing complaints both gained a lot of votes. I thought it would be useful to create a top 10 list of customer service issues. I’m sure you will recognise many of them […]
Sexual Harassment in the workplace – change in UK Law
Is your organisation businesses prepared for new sexual harassment legislation? The new duty on employers comes into force on 26th October 2024. This requires employers to take reasonable steps to prevent sexual harassment in their workplaces. Key Points 1. If your organisation is found by a tribunal to have failed to take steps to prevent […]
“Humour is a learning juggernaut”
An unexpected benefit of having Covid recently was having the time to finish reading a wonderful book called “Your Brain on Art – How the Arts Transform Us.” It really cheered me up and made me think about all the fun I’ve had over the years working with our team of professional actors and how […]
How to deliver a workshop in an ambulance station cupboard!
“This is the best I can do” said the station commander gruffly, as he opened the door onto what looked like a large cupboard with windows. “Someone double booked the training room”, he added as he turned away and marched down the corridor, leaving us staring into a small, dark, uninviting space. My first thought […]
Stories create lightbulb moments
“OMG that’s me.” A stunned silence filled the room and the young woman who had just shouted out got up and left. We were in the middle of delivering a forum theatre workshop for a local council on bullying and harassment at work. Stories create lightbulb moments. The main character in our scenario was a bubbly […]
Hybrid Working – is it still a headache for HR?
HR Managers – is hybrid working, working? Or is it still causing you some headaches? It seems that every organisation has taken a slightly different approach, creating a myriad of hybrid working models. And opinions on hybrid working are just as varied. Benefits often cited include: Less time and expense on commuting creates a better […]
What you can expect when you book a forum theatre workshop
Bespoke or off-the-shelf options You can opt for a bespoke workshop or one of our off-the-shelf workshops. For the bespoke option we start with user research to ensure our scripted scenarios accurately reflect the everyday challenges that your managers are experiencing at work. We invite your feedback on our scripts, make any amendments and agree […]
47 years ago this month…..
47 years ago this month, I saw a play that changed my life. It was ‘Death of A Salesman’ and it showed a man falling apart under the weight of his life. I had a Dad who had been falling apart since I was 9. He worked in a bank in the City of London. […]
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