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Our 20th Anniversary Offers

Our 20th Anniversary Offers     20TH ANNIVERSARY OFFER 1: 20% OFF OUR ILM Level 3 Award in Leadership & Management Go to our ILM page for more information   20TH ANNIVERSARY OFFER 2: JUST-IN-TIME-COACHING SESSIONS £99 + VAT     20TH ANNIVERSARY OFFER 3 IS A GIFT! We are

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‘Accidental’ Managers.

A year ago the The Chartered Management Institute (CMI) published research that included the following statistic: 82% of UK managers have not received management training for their role.  The CMI called them ‘accidental’ managers. When I read ‘accidental managers’, the phrase “action and inaction have consequences” echoed in my head. It

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Top 10 Customer Service Issues

I ran a poll recently, asking my Linkedin connections to identify the top ROI priority for a customer service training programme.  Customer retention and reducing complaints both gained a lot of votes. I thought it would be useful to create a top 10 list of customer service issues. I’m sure you

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reflecting over a cup of coffee

AI – threat or opportunity?

AI is doing the work of 700 employees at Klarna, in significantly less time. The firm have plans to ‘almost halve their headcount over the coming years’ as it leverages AI. (Source: CIPD 02.09.24) AI is also transforming the ability of many small businesses to move at pace and be

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Sexual Harassment in the workplace – change in UK Law

Is your organisation businesses prepared for new sexual harassment legislation? The new duty on employers comes into force on 26th October 2024. This requires employers to take reasonable steps to prevent sexual harassment in their workplaces. Key Points  1. If your organisation is found by a tribunal to have failed

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Humour. Woman laughing

“Humour is a learning juggernaut”

An unexpected benefit of having Covid recently was having the time to finish reading a wonderful book called “Your Brain on Art – How the Arts Transform Us.” It really cheered me up and made me think about all the fun I’ve had over the years working with our team

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