Training Videos

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We have created a number of free videos about remote working to support managers during this difficult period of lockdown due to COVID-19.  

2 of these resources are shown here – please get in touch to view more.

The trailers on this page are for our training videos which are available via our Resound Academy membership site.  Membership fees include a new monthly video and short course.  All videos are accompanied by facilitator guides and worksheets for delegates. 

Maxine takes a better approach to managing remote workers

In this video we see Maxine demonstrating support for Hannah’s concerns and a willingness to change her management approach to enable Keith to work effectively.

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Refusing to Return to Work Maxine and Hannah

At the end of July, Maxine, Head of Finance at Loxenbury Data Services, emailed her team to let them know that they were now expected to return to the office for part of the week. In this clip, Maxine is on a video call with Hannah to ask her why she has not come into the office as requested.

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Maxine Getting it Wrong (Managing Remote Working)

5 weeks into lockdown Maxine is struggling to manage her team who are working remotely. Hannah is clearly expressing anxiety and needs more support whilst Keith wants Maxine to trust him to get on with the job.

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Brenda Trailer

One of our most successful programmes addresses bullying, harassment and inappropriate behaviour in the workplace. It examines the impact on staff and demonstrates constructive ways to deal with these behaviours, even if the manager and staff are friends

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Performance Management

Managing performance is a core management responsibility, but a Meaningful Conversation gets far better results, especially when there is an important underlying issue. This clip shows Mark getting it wrong. The full video shows him demonstrating our model #EmpathyCareAction in the better approach.

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Manager Sara making a difficult situation worse!

Organisational change is difficult to manage, but we often underestimate the impact on team members. To ensure you have a Meaningful Conversation we recommend our model #EmpathyCareAction. This clip shows Sara getting it wrong. The full video includes her demonstrating a better, more compassionate approach.

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Manager Reena getting it very wrong!

Business climate is tough so it’s essential that staff appraisals and one to ones are Meaningful Conversations. In this clip Reena makes mistakes that impact on her staff member Marion. The full video shows her using our model #EmpathyCareAction which changes everything.

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Manager Tom trying to manage change

Nancy really cares about her team members. But her manager Tom is focused on tasks and deadlines. When it comes to managing change Tom needs to demonstrate greater empathy and to allow Nancy to make her own decisions. Oh well! The full video shows Tom using a better approach too.

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Personal Hygiene

This is a conversation that most managers dread. But it doesn’t need to be as difficult as Maria makes it! This introduces our #EmpathyCareAction model and shows how even difficult conversations can be more meaningful for all parties. The full video shows a better approach.

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Resound Training and Development have done it again. Amazing videos which touch sensitive topics that managers face everyday. Perfect in length, with real people that you can relate to. Shared these with my Managers, Directors of HR and Managers in Training and they all loved them too. Look forward to watching the next edition.
Rachel Begbie
Regional Director of Human Resources, EMEA Four Seasons Hotels and Resorts
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