Video Resources

In our Tulip Ward video, we meet Anita, who calls for an update on her mother-in-law Evelyn who is an inpatient. In the Getting it Wrong scene the ward clerk Janice’s attitude does little to reassure her leading to Anita making a complaint. Fortunately, the Better Approach scene offers some practical and simple ways in which to provides an excellent experience for patients and their families.

This video shows some of the common issues experienced by someone with autism. We invited Nicola Herbertson, CEO of Hao2.eu, to review this video for us and we are pleased to report that she affirmed the messages and was delighted we are including autism in this series.
As part of our diversity and inclusion agenda we invited Alex, an actor with autism spectrum disorder, to work with us on the video. Alex had a significant input into the script to ensure the issues were authentic for his character.

Most managers dread this conversation!  But it can be managed professionally and sensitively.  This video comprises of 3 short scenes featuring Maria, the manager and her team member Richard. See how Maria finds a better approach, turning a difficult conversation into a very useful and effective conversation.

Addressing lateness is an important management responsibility.  This short video demonstrates the importance of understanding the underlying reasons for lateness.  Mark, the manager and his team member Emma face some tough talking before getting to the heart of the issue.

In this video Mike tells the story of how he was struggling with his mental health following a serious incident at work. It was his manager Jim who recognised that Mike needed help. A coffee, a long walk and an opportunity to talk about his feelings meant that Mike then felt able to access the support he needed.

Our video Managing Sickness Absence portrays the difficulty of managing sickness absence when the issues run deeper. Maxine is a manager who has just returned from sick leave and must now manage sickness in her own team. It all seems straightforward enough until a video shows up on social media and things start to get messy.

Organisational change and changes in process and procedure can cause stress and anxiety in staff. This short video demonstrates the importance of working with your staff to reduce anxiety and manage the emotions that change can bring about. Alan has approached Sara to discuss his concerns about the changes within the organisation and hoping that she can reassure him that his job is safe.

Organisational change and changes in process and procedure can cause stress and anxiety in staff. This short video demonstrates the importance of working with your staff to reduce anxiety and manage the emotions that change can bring about. Marion is due to have her appraisal with new manager Reena later today and is hoping to talk about her workload.

Sometimes when staff are busy it is only too easy to overlook the needs of the patient and their carer. Carol tells us about a recent experience she had when taking her Dad for his flu jab. This scenario is based on a real incident and subsequent complaint. Names have been changed.

The story of Maya and Vanessa is based on real life experiences of staff working in large organisations. 
We are grateful to the numerous people who came forward and told their stories to help us when researching this issue.

Our video addresses the serious issue of Inappropriate Behaviour and Banter at work. No-one should have to endure bullying and harassment at work.  These behaviours can have huge consequences for individuals, teams and the organisation.  Unfortunately, these situations are often very difficult to manage.  In this video we explore this issue from a range of perspectives and encourage viewers to reflect on how this could have been managed more effectively by Susie.

Aisha explains the impact of endometriosis and how she found that talking about her condition at work helped her manager and the organisation provide the support she needed.

The story of Scott is based on the real work experiences of people with dyslexia. As part of our diversity and inclusion agenda we invited Justin, an actor with a diagnosis of dyslexia, to work with us on the video. Justin had a significant input into the script to ensure the issues were authentic for his character.

Gareth explains the impact of being diagnosed with diabetes and how he found that talking about his condition at work helped his manager, team and the organisation provide the support he needed to manage his condition more effectively.

Lynsey, a patient and Karen, a dental receptionist, have entirely different views on Karen’s customer care skills. See how the best of intentions can go awry when we make assumptions…

At the end of July, Maxine, Head of Finance at Loxenbury Data Services, emailed her team to let them know that they were now expected to return to the office for part of the week. In this clip, Maxine is on a video call with Hannah to ask her why she has not come into the office as requested.

In this video we see Maxine demonstrating support for Hannah’s concerns and a willingness to change her management approach to enable Keith to work effectively.

5 weeks into lockdown Maxine is struggling to manage her team who are working remotely. Hannah is clearly expressing anxiety and needs more support whilst Keith wants Maxine to trust him to get on with the job.

One of our most successful programmes addresses bullying, harassment and inappropriate behaviour in the workplace. It examines the impact on staff and demonstrates constructive ways to deal with these behaviours, even if the manager and staff are friends

Organisational change is difficult to manage, but we often underestimate the impact on team members. To ensure you have a Meaningful Conversation we recommend our model #EmpathyCareAction. This clip shows Sara getting it wrong. The full video includes her demonstrating a better, more compassionate approach.

Organisational change and changes in process and procedure can cause stress and anxiety in staff. This short video demonstrates the importance of working with your staff to reduce anxiety and manage the emotions that change can bring about. Nancy has some ideas about she can support her team during organisational change but is Tom willing to hear her out?

Business climate is tough so it’s essential that staff appraisals and one to ones are Meaningful Conversations. In this clip Reena makes mistakes that impact on her staff member Marion. The full video shows her using our model #EmpathyCareAction which changes everything.